FAQ's

All ticket purchases are non-refundable and non-changeable.

Yes, but transfers must be for the entire purchase. Partial transfers are not allowed (e.g., if you purchased 6 tickets, all 6 must be transferred together). Please ensure the individual you wish to transfer your tickets to, has the ticket confirmaation email.

Yes. Your ticket can be used on one day of your choice, and you do not need to notify us in advance.

If you have extra tickets, we can add you to a list so they can be used for a future event.

Yes, tickets will be available at reception:

• Cash only for in-person purchases
• Credit/debit if purchasing online
• We recommend buying online in advance to avoid a long wait

If you were charged but didn’t receive a confirmation email:

• Please still attend the event
• Our team at reception can look up your name in the system

If your group is arriving separately:

• Leave the ticket holder’s name and guest names at the reception
• Our team will assist with check-in

Licensed assistance dogs are always welcome

• Outdoor events: Pets are not recommended due to large crowds
• Indoor events (UBC): Pets are not allowed.

• Weapons of any kind (including knives, guns, toy guns, swords)
• Scissors
• Explosives or fireworks

Yes, professional security guards will be on duty throughout the event.

Events may be postponed or cancelled if needed due to extreme weather or environmental conditions, in accordance with City of Vancouver guidelines.

Yes, reception will assist with:

• Lost & found
• Lost child/person support
• First aid